Refund policy

At MODRE', we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. 7-Day Return & Exchange Window

We offer a 7-Day Return and Exchange Policy. You can request a return or exchange within 7 days of receiving your parcel.

2. Conditions for Return & Exchange

To be eligible for a return or exchange:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The product must be in its original packaging with all original tags attached.

  • Proof of purchase (order number or receipt) is required.

3. Return Shipping Charges

  • Customer Responsibility: Return delivery charges must be paid by the customer.

  • Shipping fees paid on the original order are non-refundable.

4. Refund Process

  • Once your returned parcel is received and inspected by our team, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via bank transfer, store credit, or your original payment method within 5–7 business days.

5. Non-Returnable Items

  • Items marked as Final Sale or purchased during clearout sales (if applicable).

  • Products that show signs of wear, damage, or alterations.

How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our support team via WhatsApp or Email with your Order ID and the reason for the return.

  2. Our team will guide you on sending the parcel back to our warehouse address.

  3. Once dispatched, share the tracking details/receipt with us.
    Whatsapp 03158665491